Privacy Policy

1. About this policy

Ceiling Replacement Perth (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We collect personal information that you provide directly to us, including:

• Name and contact details (phone, email, address) when you request a quote or contact us
• Property details (suburb, ceiling description) to prepare an accurate quote
• Communication records (emails, call notes) to manage your job

We do not collect sensitive information (health, financial, or government identifiers) unless it is directly relevant to the service (e.g., WorkSafe documentation for asbestos removal).

3. How we use your information

We use your personal information to:

• Prepare and deliver written quotes for ceiling replacement work
• Schedule and carry out the service you engaged us for
• Issue invoices and receive payment
• Communicate with you about your job
• Comply with legal obligations (e.g., WorkSafe WA documentation for asbestos removal)

We do not use your information for marketing without your consent. We do not sell or share your information with third parties except as required to perform the service (e.g., our licensed asbestos assessor) or as required by law.

4. How we store and protect your information

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. When the information is no longer needed, we dispose of it securely.

5. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us at info@ceilingreplacementperth.com.au or (08) 6275 6529.

6. Website and analytics

This website may use Google Analytics to collect aggregated, anonymised traffic data. This data does not identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Contact us

If you have questions about this policy or how we handle your personal information, contact us:

• Email: info@ceilingreplacementperth.com.au
• Phone: (08) 6275 6529
• Service area: Perth, WA, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).